Returns & Exchanges
At OTTY Sleep, we want you to rest easy knowing that if your new mattress or accessory isn't the perfect fit, you can return it within our dedicated trial period for a full refund. We pride ourselves on a hassle-free process designed to ensure every customer achieves the ultimate night's sleep.
Initiate Your Request
Contact our customer support team via the online portal or email within your 100-night trial period to start the return process.
Verification and Approval
Our team will review your order details and provide you with a return authorization number and a prepaid shipping label if applicable.
Schedule a Collection
For mattresses and large items, we will coordinate with our specialized courier partners to schedule a convenient pickup time from your home.
Receive Your Refund
Once the item is received and inspected at our warehouse, we will process your full refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing